"Where Quality Is Important"

Mansfield Auto Repair

Call for An Appointment(419) 526-6688
5

Very good

Thank you Jim.

- Prosser's Automotive LLC
2

My husband took his Jeep Liberty to Prossers last month for a computer issue. He asked how much they would charge to diagnose it only. They told him it’s a $50 charge to diagnose. We were very happy with their services at that time. After giving us the correct information, and charging $50, my husband was able to pick up the Jeep and fix it himself. The Jeep began having more problems last week. Again, he took it to Prossers. After looking at the Jeep for a few days, they called my husband with a diagnosis and and estimate for repair. Because of the repair costs, my husband decided to pick up the Jeep and again fix it on his own. When he went to pick it up, he was charged $210 for them only to look at it!! Their explanation was that it took 8 hours to diagnose. If this was the case, we should have been given a call stating the the charges would be significantly above the typical $50 fee and asked if we wanted them to proceed. I was shocked at the price to only have them look at the Jeep. And am extremely disappointed of a surprise bill for $200. I’m sure they they are excellent mechanics but their communication is lacking at best. We thought we had found a dependable shop but u fortunately we’ll be looking elsewhere.

Sorry for the miscommunication on our part. We worked on your Jeep in January when the Diagnostic fee was $49.50. We were years overdue for an increase of our Diagnostic fees. February 1st the Diagnostic fee went up to $119.50 due to training and equipment costs. We have 3 scanners at a cost of $10,000.00 each, plus several other diagnostic tools. So that only leaves $62.86 for all the labor time we had invested plus taxes and job supplies, that's only 40 minutes of labor time. As you stated we had hours invested. I was away for shop training but I was informed of the service work that was performed by my service manager. It was explained to me just like you stated. We talked to your husband and told him it was going to take extra time but never gave a figure. That is totally on us. We have discussed your situation and resolved that misunderstanding for all of our guests in the future. Again, I apologize for the inconvenience and Thank You very much for your business. We would love to welcome future business with you and your husband. Eric Prosser

- Prosser's Automotive LLC
5

5

And they sell Amsoil , check them out.

1

Very disappointed my husband broke his Meyer plow and took it in for an estimate. They called told him how much the estimate was and my husband said no thank you that was more than we wanted to spend fixing it, and that he would be back in to pick up his blade the following day. Got there to pick up the blade and was charged $98 for an "estimate" and the blade was in pieces. If you really need to tear something apart to give an estimate and need to charge for it, you should first call the customer and ok the charge with them!

I'm very sorry that was the story you got Heather. Your husband dropped off his plow blade because he broke a pivot pin and at drop off he was told that the blade would have to be disassembled in order to verify if it would need pivot tubes or not. There is no way to know for sure with out doing so. He was told that would take an hour. When he walked in to pick up his blade the first thing he said was what do I owe and can you price me a new blade. He was aware of the estimate price and that the blade couldn't be reassembled. I called him after this review and went over this story with him and he agreed with me. He said you were on your way home and he would talk to you about removing this review. Sorry again you received the wrong information.

- Prosser's Automotive LLC
5

Thank you ! Your shop save me $500. 00 from a quote from another shop. The efficiency and quality of job well done! Thanks so much! Excellent service!

5

The engine overheated while we were on I-71 near the Mansfield exit, 2 hours from home. After trying 2 other garages on the way, both of which were closed, we saw this place listed with a review detailing a similar situation. When we pulled in, they were courteous and prompt, and made it a point to fit us in, knowing we were out of our element. We waited in a clean and well appointed office reception area, with cable and a Keurig, and the car was on the lift within an hour. They took care of us in a pinch and saved our weekend with little expense.

5

Called and drove all over town today (and in the past) for an emergent repair and I was pleasantly surprised! Not only were they extremely pleasant, respectful, and professional but reasonably priced too! They got my car in on quick notice and repaired it as well. They have a full staff in the garage and in the office. Job well done!!!!!!!!!

5

Great service! They flushed my transmission and fixed my end in noise. I will recommend friends and family to guy's thanks

5

They were very nice and professional. As well as affordable. I truly am thankful for their help.

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