"Where Quality Is Important"

Mansfield Auto Repair

Call for An Appointment(419) 526-6688
5

Thank you for this five-star review.

- Prosser's Automotive LLC
3

So far so good..they live up to their words about fixing your car...

Robert, we are happy to assist with your automotive repairs, and if there is anything else we can do to ensure your next visit is a five-star experience, please let us know. Thank you!

- Prosser's Automotive LLC
5

Very good experience with my service. Good people.

Steve, we strive to offer five-star experiences to every guest and we appreciate your kind feedback.

- Prosser's Automotive LLC
5

Coming on a family vacation in our big old 12-passenger van our catalytic converter got plugged up, leaving the van with very little "oomph" - I was struggling up the hills from Columbus Ohio at 40 mph. We stopped in at Prosser's and they diagnosed our problem the same afternoon and worked hard to find a catalytic converter, which they installed the next morning to get us back on the road by noon. Prosser's took great care of us in our time of need, thanks again guys!

Daniel, Great to meet you and your family. Always glad to help a guest in need. Hope you enjoy your Niagara Falls vacation with your family. It was our pleasure to hopefully relieve some of the stress of being inconvenienced during your trip. Thank you for the kind words and the wonderful review.

- Prosser's Automotive LLC
5

HONEST, FRIENDLY, AND DEPENDABLE!! THE FACILITY IS THE CLEANEST IV'E SEEN. AMAZING WAITING ROOM WITH ALL THE COMFORTS I COULD POSSIBLY EXPECT. ALWAYS LET ME KNOW EVERYTHING THAT'S IN NEED OF REPAIR, BUT NEVER TRY TO HARD SELL ME!

Honest, courteous, and reliable care is what you deserve, Scott, so we're thrilled to learn that's exactly what you received! Thank you so much for sharing such kind remarks about our shop, and we look forward to caring for your vehicle for a long time to come.

- Prosser's Automotive LLC
1

DO NOT USE Prosser's!!! I was appalled by the service and especially the customer service by Prosser's. When we picked up our motorhome the front end began smoking and smelling about 2 miles down the road. We immediately turned around and by the time we got back there the new rotors they replaced tested at 300 degrees! They said we need Calipers (but they wouldn't replace the rotors- Scott argued that those rotors would be just fine). After leaving this time the steering wheel vibrated- this is after $1,500. Instead of addressing the issue they wanted to take the driveshaft out and replace u-joints. I was on the phone with Scott and told him we wanted to find out why the steering wheel was vibrating because it wasn't when we brought it in here- Scott then hung up on me. I was shocked, I called back but a woman answered. I told her I was just talking to Scott and I think he hung up on me. She said he was with another customer. I told her I would wait, she then said she would have the owner (Eric) call me. I said, "Oh, so he did hang up on me?" All she would say is she would have the Owner call me. Well Eric never called me either. When I called him he just said they have phone calls drop all the time instead of apologizing. I found out from a co-worker that he had the same experience. Prosser's wanted to keep fixing other things instead of the issue, and he was hung up on too. This was my first and last experience and I will tell everyone I know so they don't get taken.

Sandy, we are disappointed to read of your negative experience. Your disappointment in us is not taken lightly, and we would appreciate the opportunity to regain your trust. Please send your contact information and a time that we can reach you to [email protected], so that we can address your concerns.

- Prosser's Automotive LLC
5

I HAVE RECEIVED OIL CHANGES AND TIRES FROM THIS ESTABLISHMENT AND HAVE BEEN VERY PLEASED. THEY HAVE BEEN VERY FRIENDLY AND DIDN'T TRY TO TAKE ADVANTAGE OF ME BEING A FEMALE. I HAD GONE SOMEWHERE ELSE FOR TIRES, AND THEY SAID I NEEDED OVER $1500 OF OTHER WORK DONE. WHEN I TOOK IT TO PROSSER'S THEY SAID I DIDN'T NEED ANY OF IT DONE. THE SHOP IS EXTREMELY CLEAN AND THE WAITING ROOM IS MARVELOUS WITH A COMFY COUCH, TV, AND LARGE FISH TANK IN THE WALL. THEY DEFINITELY HAVE MY BUSINESS.

It makes us proud to read that you are always pleased with the service you receive from our team, Sue! We truly have your best interest in mind, so please know that you can rely on us for the utmost honest and quality work in the future.

- Prosser's Automotive LLC
5

Thanks Shaye for the 5 star review. Eric

- Prosser's Automotive LLC
5

Had a head gasket on a newer auto repaired. They are very professional and do a thorough job. Thank you prossers.

Not a problem Mark. Thank you for your business and the great review. Anything you or someone you may know in the future that needs any work done please let us know. Thanks again. Eric

- Prosser's Automotive LLC
5

Very good about getting you in at your scheduled time. Service is is done quickly and correctly. No high pressure sales pitch to purchase additional services or products. They didn’t mount my tires backwards like Pep Boys did and you don’t wait for hours like you do at Sears

Thank you Thomas for the great review. We do appreciate it very much. We strive to not be like the big box stores. It's that personal family touch that we like for you to always receive. If there is anything you may need in the future please let us know. Thanks again.

- Prosser's Automotive LLC
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