Mansfield Auto Repair

We were traveling in Ohio when our car had a major breakdown. We called AAA to be towed and they recommended Prosser's Automotive for the service. We were glad they did. We got to their location close to their closing time, but they gave us exceptional attention and provided a loaner vehicle that allowed us to continue with our vacation while they serviced the vehicle. After diagnosing the failure, it was determined that the repair would be too extensive to be practical, and they assisted with our needs to complete our vaction and return home. I am very grateful for the service they provided and would highly recommend them.

I Took both my wife's car and my car to Prosser Automotive for some routine Service ie AC service on my Traverse and a Brake Squeal on my wife's Impala. They did a great job on my Traverse and while there they discovered that the front motor mount which i had replaced a the Chevrolet Dealer in Ashland 1Yr ago needed replaced again due to over tightened nut on the mount and had broken the stud. I might add that I have purchase 6 Brand new cars from this Dealer and spent Thousands of dollars letting them do the maintenance on my vehicles, with many service disappointments. The Latest disappointment was the Brakes on My Wife's impala that i had replaced a year ago. I took it in to the dealer with 38000 miles on it and they were squealing When Backing up. The Dealership replaced the pads and did not lube the Pins or slides, just replaced the pads and after a call back to them, because the brakes were still squealing, they didn't even offer for me to bring it back to check the work that they had done. I brought my cars to Prosser's and promptly got the problems resolved, Way less money than the dealership charged me to make these repairs the fist time and didn't repair the problem correctly. The techs and owner Eric as well as the office staff at Prosser's get a 10+ for their professionalism and attention to the customer concerns. Fixed it right the first time and corrected the Dealerships Errors. Will Never Buy another new vehicle nor service from this Dealership in Ashland Again. Prosser's Automotive is now and will forever be my go to Shop. They Treat People like Family and genuinely care about their Customers. They Listen, Something that has been lost in the Dealership Arena. I should Know ,I once worked in that arena as a ASE service tech and we always listened to what the customer had to say. They weren't always right, but they were the customer and the reason i had a job and, it was their car with which they drove every day. So who would know better than them...LISTEN

I Took both my wife's car and my car to Prosser Automotive for some routine Service ie AC service on my Traverse and a Brake Squeal on my wife's Impala. They did a great job on my Traverse and while there they discovered that the front motor mount which i had replaced a the Chevrolet Dealer in Ashland 1Yr ago needed replaced again due to over tightened nut on the mount and had broken the stud. I might add that I have purchase 6 Brand new cars from this Dealer and spent Thousands of dollars letting them do the maintenance on my vehicles, with many service disappointments. The Latest disappointment was the Brakes on My Wife's impala that i had replaced a year ago. I took it in to the dealer with 38000 miles on it and they were squealing When Backing up. The Dealership replaced the pads and did not lube the Pins or slides, just replaced the pads and after a call back to them, because the brakes were still squealing, they didn't even offer for me to bring it back to check the work that they had done. I brought my cars to Prosser's and promptly got the problems resolved, Way less money than the dealership charged me to make these repairs the fist time and didn't repair the problem correctly. The techs and owner Eric as well as the office staff at Prosser's get a 10+ for their professionalism and attention to the customer concerns. Fixed it right the first time and corrected the Dealerships Errors. Will Never Buy another new vehicle nor service from this Dealership in Ashland Again. Prosser's Automotive is now and will forever be my go to Shop. They Treat People like Family and genuinely care about their Customers. They Listen, Something that has been lost in the Dealership Arena. I should Know ,I once worked in that arena as a ASE service tech and we always listened to what the customer had to say. They weren't always right, but they were the customer and the reason i had a job and, it was their car with which they drove every day. So who would know better than them...LISTEN

Great service, fair and honest pricing. Won’t recommend you spend a bunch of money fixing other stuff that doesn’t need attention. The staff are warm and welcoming. The Koi pond is absolutely beautiful out in front of the shop as well! I highly recommend!!

This place is really cool. They have their own little compound and it's designed really well. Even if you don't have to wait, you almost want to anyways. Very comfortable for customers. They've always been really legitimate with the work I've needed. Reasonably priced and I've always gotten my car back the same day. The crew is really cool as well. Very friendly and accommodating. It always seems like a happy environment with a cute little dog always there. I would recommend 100%

Always pleasant to deal with. Very thorough.

Awesome place to get service!

Fantastic experience, they helped me handle a dead car situation and were extremely accommodating. I plan to swap my business to them from my current shop.

Best auto mechanic shop east of the Mississippi So we had an air