Being a retired ASE Master Technician, taking my own car to the shop is painful. Having worked in the automotive field for 30+ years from behind the parts counter, service writer, Gold Shield emissions tech in CA, to Master Technician, trust in others doesn't come easy. But sometimes, as Dirty Harry would say, "A Man's got to know his limitations". LOL I can say, without any hesitation, Prosser's Automotive has won me over. The office staff were friendly, welcoming and their communication excellent. The technician (Robert) took his time to explain in great detail what he did & what he found just like I would do when I was in his position. In other words, I now have a new home for my (unable to do) auto repairs. LOL AAAAA+++++ Five Stars didn't seem like enough! :-)